State Farm® Insurance Agent Duane Hartness
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cheryl M McCollum
August 11, 2025
5
out of
5
rating by Cheryl M McCollum
"I have been doing business with Duane’s State Farm office for all my insurance for years. They are efficient and thorough. I am very pleased!"
We responded:
"Hi Cheryl, Thanks so much for your wonderful 5-star review of my agency. Customer service is our number one priority and that means you. We always have your back. It’s our pleasure to serve you and my good fortune to be your State Farm agent. Thank you for choosing us! Best Regards, Duane Hartness, agent State Farm Insurance Cos. (706) 776-2246"
Allen Hughes
August 7, 2025
5
out of
5
rating by Allen Hughes
"These folks major on customer service. You always get a warm reception when you call and quick response to your needs."
We responded:
"Thanks so much for this beautiful 5-star review Allen. You have literally made my day! We decided about 30 years ago to center our business model on customer service. We thought it mattered then, and we think it matters now. I'm so glad to read your comments and sure appreciate the opportunity to serve you and your family insurance needs! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706-776-2246"
Amanda Bridges
August 6, 2025
5
out of
5
rating by Amanda Bridges
"Great customer service!"
We responded:
"Thank you, Amanda. Our goal is Good, Old Fashioned Customer Service. We talk about it every day here at the office. I'm so glad you felt it. Thanks so much for your business! Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Leslie Foster
August 5, 2025
5
out of
5
rating by Leslie Foster
"I've had a fantastic experience with Duane Hartness State Farm, thanks especially to LaVerne! She helped me seamlessly transfer my daughter's renter's insurance and was lightning-fast at making every correction after her address changed multiple times. LaVerne is always cheerful, professional, and a pleasure to work with-customer service at its best!"
We responded:
"Thank you for taking the time to leave this fabulous 5 STAR review. I LOVE reading about how LaVerne takes great care of you! It's our pleasure serving you and your family. Thanks so much for giving us the opportunity! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
will stucki
August 5, 2025
5
out of
5
rating by will stucki
"Several years of taking good care of our car, home and health insurance needs ! State Farm was prompt in approving our roof replacement from the June 2025 hail storm. Duane sold us a good policy !"
We responded:
"Hi Will, Thank you so much for taking the time to share your awesome feedback. I love serving you and your family for all of your insurance needs. Please reach out any time we can be of service! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Savannah Gill
August 5, 2025
5
out of
5
rating by Savannah Gill
"I can’t express how amazing my experience was at State Farm today, July 25th 2025….it was though and done so quickly and professionally. I felt like I had come home. Thank you LaVerne for ALWAYS responding sooo quickly and providing me with excellent service!"
We responded:
"Thank you for taking the time to leave this generous 5 STAR review for us! It's always a pleasure serving you and your family. Thanks so much for giving us this privilege! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Marilyn Bunton
July 30, 2025
5
out of
5
rating by Marilyn Bunton
"Katie was great fast and friendly"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! Our goal is always to provide Good, Old Fashioned Customer Service. I hope you felt it! Thanks so much for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706-776-2246"
Andy Lammers
July 11, 2025
5
out of
5
rating by Andy Lammers
"Great place, great people 👍 always willing to help out when they can!😀"
We responded:
"Thanks so much for your 5-star review, Andy. I love being your State Farm insurance agent and taking care of you and your family. What a blessing! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Bill Gaik
June 12, 2025
5
out of
5
rating by Bill Gaik
"Duane goes over and beyond on meeting client needs. A pleasure to work with!"
We responded:
"Thank you, Bill. I appreciate that you took the time to leave us a review. It's always a pleasure working with you. I appreciate you giving me the privilege! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246 "
J. Lawton Wofford
June 9, 2025
5
out of
5
rating by J. Lawton Wofford
"My Wife & i Linda & Lawton Wofford couldn’t be more pleased with our claim service being promptly taken care of & all the employees of Your office always being pleasant and informative. & would gladly give anyone asking a very positive opinion of the Great Service that YALL Provide Thank You Very Much."
We responded:
"Good afternoon. You guys have made my day. What a pleasure it is taking care of you. Please call us any time we can be of service! Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Clayton Pitzing
June 6, 2025
5
out of
5
rating by Clayton Pitzing
"Duane and his staff are very helpful with any questions or concerns I have with my insurance policy and any claims I may have pending. I would highly recommend!"
We responded:
"Hi Clayton, It's my pleasure taking care of you and your family. Thank you for your generous words about me and my team! Please call us any time we can be of service. We've got your back. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
brooke Harrod
June 6, 2025
5
out of
5
rating by brooke Harrod
"I LOVE Laverne! She is the absolute best! I have a super busy life and I dont always have the time to stop and talk on the phone. She is amazing and permits me to discuss my insurance with her via text! I have all my cars and my home with her and I will NOT go anywhere else. I love LAVERNE! She is the best!!!"
We responded:
"Hi Brooke, Thank you for your very kind review and thank you for your business! I loved reading your comments about my agent - LaVerne - and how she provides that Good, Old Fashioned Customer Service. We call it GOFCS and it's our goal for you and every customer. Every time. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Charlotte M Kolbe
June 4, 2025
5
out of
5
rating by Charlotte M Kolbe
"I had a recent claim with a collision at work. Everything was handled, professionally and efficiently and faster than I expected. I got nothing but excellent service from Duane and Cindy at State Farm."
We responded:
"Hi Charlotte, I'm delighted to hear you are happy with our claim service. We are lucky to have great customers like you! Thank you for the privilege that is being your State Farm agent! Duane"
Bradley Brown
May 20, 2025
5
out of
5
rating by Bradley Brown
"Cythia is Awesome. She is Helpful. Knowledgeable, Friendly, extremely Courteous, alway willing to help, and Patenient. Just a pleasure doing business with Ms. Fortenberry my State Farm Agent. Need I say more. 5++++ stars 🌟. My recent claim was handled in an extreme expedited fashion putting me back in my personal vehicle ahead of schedule. Great response and followup throughout the whole process, from start to finish. 5 star customer services and 5 star for expedited personal service."
We responded:
"Hi Bradley, Thank you for your very kind review and thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Sonya Frady
May 14, 2025
5
out of
5
rating by Sonya Frady
"Duane Hartness is the best State Farm agent! When he heard about my hit and run accident, he called me personally to ask if I was alright. His office manager was very helpful in all stages of my ordeal. State Farm has been very quick in response to all of my medical bills, repair to my SUV, rental car, and any questions that I may have. I’m very satisfied with the help that I’ve received so far through this very unpleasant ordeal."
We responded:
"Thanks so much for your 5-STAR review, Sonya. You are a pleasure to work with! Thank you for the opportunity to be your State Farm agent! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Allen Reynolds
April 28, 2025
5
out of
5
rating by Allen Reynolds
"Recently, my wife hit a deer. It's still in the shop being evaluated. Duane Hartness called to check that she was unhurt and to see that our claim was being handled to our satisfaction. Duane Hartness cares about his customers. He hires the best agents. I have nothing but good things to say about him and his staff. He recently hired a lady named Katie. I could tell right away that he has made another excellent hiring decision. She also called to check up on us after our mishap. You cannot go wrong with State Farm as your auto carrier. I've been with State Farm about 21 years now, and Duane Hartness has been my agent for almost as long. Thanks to Duane, Katie, Laverne and all the nice people at the office there. Allen and Valerie Reynolds"
We responded:
"Thanks so much for your amazing 5 star review, Allen. It's my great pleasure being your agent for all these years. I'm so proud to read your comments about my team and particularly my new agent - Katie! Call on us any time we can be of service. We've got your back! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Tayler Brown
April 28, 2025
5
out of
5
rating by Tayler Brown
"Cynthia was so kind and quick with helping me make changes to our policy!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Marie Payne
March 28, 2025
5
out of
5
rating by Marie Payne
"I had issues with my previous agent and was able to switch to Duane. Immediately LaVerne was able to fix my issues that I've been trying to get fixed for three months with my prior agent. The entire staff is so nice and welcoming. Best decision I could have made. Should have done it two years ago. Highly recommend with an A+"
We responded:
"Hi Marie, I'm so thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! We've got your back! Our aim is Good, Old Fashioned Customer Service! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Trey Martin
March 24, 2025
5
out of
5
rating by Trey Martin
"fantastic. helped me with all the problems i had in a timely matter."
We responded:
"Hi Trey, Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at Duane Hartness State Farm. If you ever have any questions or need assistance, we’re here to help! We've got your back! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Celena Brown
February 28, 2025
5
out of
5
rating by Celena Brown
"Duane Hartness office demonstrates the best reason to use a local agent with a reputable company! I've had homeowners and vehicle claims and the staff at this office are always available and happy to help in any way they can to get my claims moved forward. The personalized assistance is priceless. Grateful for everyone in your office!"
We responded:
"Thank you, Celena, for this wonderful 5-star review. It's great serving you and your family and I consider it a privilege to be your State Farm agent! Please reach out to me and my great staff any time we can be of service!!! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
L Wayne Nail
February 22, 2025
5
out of
5
rating by L Wayne Nail
"Exceptional experience my family has come to expect from our forty five+ relationship with State Farm. Over the years, not only have they insured homes, farms and vehicles, but now, as we become older, Duane patiently helped with selecting a Humana Medicare that fits perfectly into my needs. In fact, it's better than any employer's plan. His team treats you like family. Almost like a virtual "sit down for a spell and have a cup of coffee!" Thank y'all!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Thanks kindly! Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Lisa Nail
February 22, 2025
5
out of
5
rating by Lisa Nail
"Wonderful folks! We have had State Farm since the 80'ities, living near Emory Hospital in Decatur. We carried it to the mountains of NE Tennessee and back to Lake Hartwell. Duane helped patiently with helping to select Humana Medicare - which has proven to be one of the best I have had (even though employers). They treat you like family. And we appreciate that! Thank y'all!"
We responded:
"I'm so thankful for your feedback! It’s our pleasure to assist you with all your insurance needs. If there is anything else we can do to help, please let us know! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Christay Davies
February 4, 2025
5
out of
5
rating by Christay Davies
"Levern rocks! She knows her stuff and is patient and attentive. I have enjoyed continuing doing my insurance business with this State Farm office because they make it so easy and are a personable folks"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Phil Franklin
January 24, 2025
5
out of
5
rating by Phil Franklin
"Laverne is always knowledgeable and personable whenever we have a insurance question or a needed change!"
We responded:
"Phil, Thanks you for your 5 star review. I'm so proud to read your kind words about LaVerne. She does a great job for me and I'm so happy to read your kind words about her as well! Our goal is to offer Good, Old Fashioned Customer Service! I hope you see it every time you interact with me or my team! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Kathy Crane
January 16, 2025
5
out of
5
rating by Kathy Crane
"We love this StateFarm Office Jeff Shirley has always been there for our needs!"
We responded:
"Thanks so much for your 5 star review. We love serving you and all of your insurance needs! Our aim is to offer that Good, Old Fashioned Customer Service! Best Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"