State Farm® Insurance Agent Duane Hartness
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Tom Abernathy
February 24, 2026
5
out of
5
rating by Tom Abernathy
"Great to work with . Fast response to update information. Could not recommend more"
We responded:
"Thanks so much for these words, Tom!
I appreciate your business and I appreciate your review!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Lesley Carroll
February 20, 2026
5
out of
5
rating by Lesley Carroll
"Katie was professional, friendly, and attentive to my inquries. She expeditiously submitted the new information to update my policy while I waited. She is definitely an asset to State Farm. I definitely appreciated her assistance. Thank you, Katie."
We responded:
"Thank you, Lesley for these very kind words about my Katie. I couldn't agree more but still love hearing the words!
Thank you for the opportunity to be your State Farm agent!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Bella Reese
February 13, 2026
5
out of
5
rating by Bella Reese
"Very accommodating, friendly and efficient."
We responded:
"Thanks so much for this 5-STAR review, Bella!
And thank you for the opportunity to serve you!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Larry Hulsey
February 2, 2026
5
out of
5
rating by Larry Hulsey
"Great customer service and I highly recommend to anyone. Lavern and Duane were very helpful, honest and trustworthy."
We responded:
"Thank you, Larry, for this 5-star review. I enjoyed meeting you!
I loved reading and appreciate your words about my agency and particularly LaVerne.
Thank you for the opportunity to be your State Farm agent!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Dominic Renner
January 29, 2026
5
out of
5
rating by Dominic Renner
"I must say, it is always a pleasure to call up Duane Hartness State Farm. They always provide top notch service and customer care.
During my last call, Katie helped me navigate through some insurance documentation inquiries. She was very knowledgeable, and patiently and kindly answered all of my questions. She then promptly sent out the documents I needed. It’s a great team they have over there. Thank you all for the help through the years."
We responded:
"Thank you, Dominic, for this 5-star review.
I very much appreciate your kind words about my office and team member Katie.
Thank you for the opportunity to be your State Farm agent!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Therena Sanford
January 26, 2026
5
out of
5
rating by Therena Sanford
"Great service! Very helpful staff. We have used them for years and never feel just like a number there"
We responded:
"Thank you, Therena, for this 5-star review.
We love taking care of you and your family. It's our great pleasure to serve you.
Thank you for your business and thanks again for this beautiful review!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Stephens Brown
January 22, 2026
5
out of
5
rating by Stephens Brown
"To be completely honest, I would take insurance and rewire the entire industry. However, LaVerne was a pleasure to speak with, Down to Earth, Transparent, And we both shared some laughs! Two thumbs up for her and this crew!!"
We responded:
"Thank you, Stephens, for this 5-star review and your comments about LaVerne.
She's a great teammate and a great agent!
Thank you for your business!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Rachel Reed
January 18, 2026
5
out of
5
rating by Rachel Reed
"Katie was helpful and made the process of getting our car repaired painless and easy. Thanks!"
We responded:
"Thank you, Rachel, for this 5-star review and your kind words about Katie!
Thanks so much for your business!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Leslie Rodriguez
January 13, 2026
4
out of
5
rating by Leslie Rodriguez
"Katie was such great help when asking about my mom and dads insurance policy. She was very thorough, sweet and when I had questions she would take her time explaining."
We responded:
"Thank you for your review, Leslie! I love hearing such nice things about Katie. She's a great teammate as well!
Please call, text or email any time we can be of service or pop in if you prefer. We are here for you, your friends and your family!
Thanks so much for your business!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Deborah McDaniel
January 8, 2026
5
out of
5
rating by Deborah McDaniel
"Came to them looking for an agency I felt would answer my questions and address my concerns. I have MANY policies. Duane sat down with me and went through each policy, so we knew I had the coverage I needed."
We responded:
"Thanks so much for your very kind words, Deborah!
Your business is important to me and my team. Making sure that you have all the coverage you need and nothing that you don't need is an important part of our job. We also like to make sure you have all the discounts.
AND if you have a claim, we are here to help ensure that everything goes right.
I appreciate your confidence in me and my team. We will continue to work hard to earn it, and I promise to never take that for granted.
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Valon Figluizzi
January 8, 2026
5
out of
5
rating by Valon Figluizzi
"Its a great place the employees are all very helpful. My insurance lady "mrs katie Thompson" is absolutely Amazing all of my insurance needs are met."
We responded:
"Thank you, Valon. Your review means the world to me. We are proud to serve you!
Please reach out any time we can be of service. We are here for you!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Rick Kenney
January 7, 2026
5
out of
5
rating by Rick Kenney
"We went to the Hartness office because we were unhappy with our previous State Farm representative. Our agent, Katie Johnson was responsive thoughtful and quick to respond."
We responded:
"Thanks so much for your kind review, Rick. It's our great pleasure serving you and your family.
I love seeing Katie's name in your review. She is one of my newer agents and is doing a great job! I'm very proud of her!
Please reach out any time we can be of service. We've got your back!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
Offering Good, Old Fashioned Customer Service
(706) 776-2246"
Anita Compton
January 2, 2026
5
out of
5
rating by Anita Compton
"Thank you so much Katie for taking the time to go over all my policies with me today. You were able to guide me in making some positive changes in them."
We responded:
"Hi Anita,
Thanks so much for your business and thank YOU for your very kind words about Katie. I'm very proud of her and your words make us both feel terrific.
Please continue to reach out any time we can be of service. We've got your back!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
(706) 776-2246"
Ann Crisp
December 29, 2025
5
out of
5
rating by Ann Crisp
"Highly recommend Duane Hartness and his team! You will not be disappointed! They have been taking care of all our insurance needs for over 20 years. If we encounter a problem, Duane always reaches out and offers to help. Recently, I spoke with Laverne concerning my recent accident. As always, she promptly provided the help I needed and took care of everything……dealing with my totaled vehicle and the insurance I needed for my new car. She is professional, knowledgeable and caring. It was such a comfort to be able to rely on her expertise to guide me through this process. She is a perfect example of “service with a smile”. A pleasure to work with!"
We responded:
"Thank you, Ann - for your business and very kind review. My team and I just love serving you.
Thanks as well for your words about LaVerne. I'm proud of her and especially proud to read about how she took care of you!
Thanks again for your business.
Merry Christmas and a Happy New Year to you and yours!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
706-776-2246"
claudia valencia
December 26, 2025
5
out of
5
rating by claudia valencia
"Like a good neighbor, they actually are there! I've been with State Farm for many years now & the experience has always been incredible. Having a local agent makes a huge difference. Whenever I have a question about my coverage or adding a new vehicle, I can just call or text a real person who knows my history. It's personalized service you just don't get anywhere. Highly recommend, if you value relationships and reliability."
We responded:
"Thanks so much for this wonderful review, Claudia.
It's our pleasure to serve you and we sure do appreciate your generous feedback.
We are here for all of your insurance needs. We've got your back and especially if you have a claim.
Thank you for choosing us and thank you for your review!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
(706) 776-2246"
Alan Suttles
December 18, 2025
5
out of
5
rating by Alan Suttles
"Great service. He took a lot of time to explain the answers to my question when I needed him to."
We responded:
"Thanks so much for your tremendous review, Alan.
You've been a customer for many, many years and it's our pleasure serving you.
And as well, thanks so much for your kind words about Caleb - I'm very proud of him!
Merry Christmas!
Regards,
Duane Hartness, agent
State Farm Insurance Cos.
706.776.2246"
Rita Smith
December 16, 2025
5
out of
5
rating by Rita Smith
"I have use State Farm for many years. This office has always been friendly and professional. I often receive emails just checking in and not just to sell me something. They are a five star company."
We responded:
"Hi Rita,
Thank you for your review.
We’re thrilled to know you had a positive experience with us. We consider you a 5-star customer!
Our goal is to always provide Good, Old Fashioned Customer Service.
I hope you felt it.
Regards,
Duane Hartness, agent
State Farm Insurance Cos.
706.776.2246"
Darlene McLamb-Hagwood
December 16, 2025
5
out of
5
rating by Darlene McLamb-Hagwood
"Duane and his office personnel have always provided us with answers to our questions, and met all our insurance needs for years. I've been with State farm for 20-25 years or so and don't plan to change."
We responded:
"Thank you, Darlene for this wonderful 5 star review. My team and I love taking care of your insurance needs. You are a pleasure to work with!"
Gary Evans
December 3, 2025
5
out of
5
rating by Gary Evans
"Always responsive and professional office staff, with a smile!"
We responded:
"Thank you, Gary.
Thank you for your 5-star review and thank you for your business!
Have a great day!
Regards,
Duane Hartness, agent
State Farm Insurance Cos.
706.776.2246"
L Wayne Nail
November 30, 2025
5
out of
5
rating by L Wayne Nail
"🚗+🏠+🏥 Exceptional experience my family has come to expect from our forty five+ relationship with State Farm.
Over the years, not only have they insured homes, farms and vehicles, but now, as we become older, Duane patiently helped with selecting a Humana Medicare that fits perfectly into my needs. In fact, it's better than any employer's plan.
His team treats you like family. Almost like a virtual "sit down for a spell and have a cup of coffee!" Thank y'all!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs.
Thanks kindly!
Duane Hartness, agent
State Farm Insurance Cos.
706.776.2246"
Jennifer Towe
November 25, 2025
5
out of
5
rating by Jennifer Towe
"My name is Jennifer Towe. I was referred to this company by a family member. I live almost an hours drive from the office. I have not visited the location in person, but I have spoken to agents on the phone. Everyone I have spoken to has been very kind. They make sure the questions I have when I call are answered and I am satisfied with the need I have at the moment. Grateful for this insurance company."
We responded:
"Hi Jennifer,
Thank you for your very generous 5-star review.
I appreciate your business and your kind words!
I'm thrilled to hear of your experience with all of my agents and appreciate the opportunity to be your State Farm agent!
Best Regards,
Duane Hartness, agent
State Farm Insurance Companies
(706) 776-2246"
Sarah Chastain
November 22, 2025
5
out of
5
rating by Sarah Chastain
"I worked with both Caleb and LaVerne on a problem which was my fault. Both reps were personable, friendly, and knowledgeable. The problem was solved quickly and to my satisfaction."
We responded:
"Thanks so much for your very kind 5-star review, Sarah.
Good, Old Fashioned Customer Service is our goal for every customer every single day.
Thanks so much for your business!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
(706) 776-2246"
Kathy Jewart
November 16, 2025
5
out of
5
rating by Kathy Jewart
"I was having a problem understanding the changes in my Auto Insurance with State Farm. I called my agency and Katie Johnson answered. She listened to my questions and told me she would get back to me. When she called me back, she explained everything to me and also thanked me for calling with my issues because she said she learned several things about the changes that would help her with other customers. I was very impressed with her."
We responded:
"Thanks so much for your business, Kathy, and thank you for your 5-star review!
Katie is one of my newest agents and I am receiving consistently positive comments about her which makes my heart happy.
Thanks for taking the time to provide your feedback. Please reach out any time we can be of service.
I love being your State Farm agent!
Regards,
Duane Hartness, agent
State Farm Insurance Companies
(706) 776-2246"
Andrew Weinman
November 14, 2025
5
out of
5
rating by Andrew Weinman
"Greatly recommend!!!! Was hit while parked on vacation in a rental car and had no problems or concerns getting it taken care of. 10 out of 10"
We responded:
"Thanks for your 5 star review, Andrew.
I'm proud of our claim service and delighted your experience was 10 out of 10. That's our goal for every customer experience!
Thanks so much for your business. Have a terrific weekend!
Regards,
Duane Hartness, agent
State Farm Insurance Cos.
706.776.2246"
Melaina Markham
November 13, 2025
5
out of
5
rating by Melaina Markham
"Very helpful and kind people to do business with. Katie was wonderful, answered all of my questions, was eager to help and returned my phone call promptly when I left a message with her coworker, as she was on another call. Literally less than 5 minutes. Thank you so much!!"
We responded:
"Thank you Melaina for your generous review.
I loved reading your words about my agency and Katie in particular.
I appreciate your business and the opportunity to serve you!
Gratefully,
Duane Hartness, agent
State Farm Insurance Cos.
706.776.2246"