State Farm® Insurance Agent Duane Hartness
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jerry Holbrooks
March 16, 2026
5
out of
5
rating by Jerry Holbrooks
"Very polite and nice in helping print out documents."
We responded:
"Thank you, Jerry, for leaving us this 5-STAR review. My team and I make it our goal to provide top notch customer service. I appreciate your review AND more importantly your many years of business. Thank you for giving us the opportunity to serve you! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Jennifer Griffin
March 12, 2026
5
out of
5
rating by Jennifer Griffin
"Katie is always very attentive and helpful. State Farm handled our recent claim efficiently. From start to finish, our claim was handled professionally. We are very pleased with their service!"
We responded:
"Thank you for leaving us this 5-STAR review. I loved reading your comments about Katie. My team and I prioritize customer service because we still value customer service. I'm thankful for your review AND thankful for your business. Thank you for giving us the opportunity to serve you! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Mavis Dunahoo
February 28, 2026
5
out of
5
rating by Mavis Dunahoo
"They have always been polite, friendly & ready to help, we have always been treated as we matter & that they care that we get our problems are resolved"
We responded:
"Thank you, Mavis for leaving us this 5 STAR review. My team and I prioritize customer service because we still value customer service in our personal dealings. I'm thankful for your review AND thankful for your business. Thank you for giving us the opportunity to serve you! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Tom Abernathy
February 24, 2026
5
out of
5
rating by Tom Abernathy
"Great to work with . Fast response to update information. Could not recommend more"
We responded:
"Thanks so much for these words, Tom! I appreciate your business and I appreciate your review! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Lesley Carroll
February 20, 2026
5
out of
5
rating by Lesley Carroll
"Katie was professional, friendly, and attentive to my inquries. She expeditiously submitted the new information to update my policy while I waited. She is definitely an asset to State Farm. I definitely appreciated her assistance. Thank you, Katie."
We responded:
"Thank you, Lesley for these very kind words about my Katie. I couldn't agree more but still love hearing the words! Thank you for the opportunity to be your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Bella Reese
February 13, 2026
5
out of
5
rating by Bella Reese
"Very accommodating, friendly and efficient."
We responded:
"Thanks so much for this 5-STAR review, Bella! And thank you for the opportunity to serve you! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Doug VonEmig
February 5, 2026
5
out of
5
rating by Doug VonEmig
"Duane is one of the best insurance agents that I know. He is courteous, experienced, and very efficient at getting back to you and getting the paperwork and everything else done that you need. Over many years he has been a great friend. I would recommend him to anyone. He is a godly man and would never do anything wrong to his customers. God bless you, Duane, and thank you for all your kindness and service."
We responded:
"Wow! Thanks so much for your very kind words, Doug! I'm very fortunate to have been your agent for all these many years. It's a real pleasure to serve you and your family. Thank you for the opportunity to be your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Larry Hulsey
February 2, 2026
5
out of
5
rating by Larry Hulsey
"Great customer service and I highly recommend to anyone. Lavern and Duane were very helpful, honest and trustworthy."
We responded:
"Thank you, Larry, for this 5-star review. I enjoyed meeting you! I loved reading and appreciate your words about my agency and particularly LaVerne. Thank you for the opportunity to be your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Dominic Renner
January 29, 2026
5
out of
5
rating by Dominic Renner
"I must say, it is always a pleasure to call up Duane Hartness State Farm. They always provide top notch service and customer care. During my last call, Katie helped me navigate through some insurance documentation inquiries. She was very knowledgeable, and patiently and kindly answered all of my questions. She then promptly sent out the documents I needed. It’s a great team they have over there. Thank you all for the help through the years."
We responded:
"Thank you, Dominic, for this 5-star review. I very much appreciate your kind words about my office and team member Katie. Thank you for the opportunity to be your State Farm agent! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Therena Sanford
January 26, 2026
5
out of
5
rating by Therena Sanford
"Great service! Very helpful staff. We have used them for years and never feel just like a number there"
We responded:
"Thank you, Therena, for this 5-star review. We love taking care of you and your family. It's our great pleasure to serve you. Thank you for your business and thanks again for this beautiful review! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Stephens Brown
January 22, 2026
5
out of
5
rating by Stephens Brown
"To be completely honest, I would take insurance and rewire the entire industry. However, LaVerne was a pleasure to speak with, Down to Earth, Transparent, And we both shared some laughs! Two thumbs up for her and this crew!!"
We responded:
"Thank you, Stephens, for this 5-star review and your comments about LaVerne. She's a great teammate and a great agent! Thank you for your business! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Rachel Reed
January 18, 2026
5
out of
5
rating by Rachel Reed
"Katie was helpful and made the process of getting our car repaired painless and easy. Thanks!"
We responded:
"Thank you, Rachel, for this 5-star review and your kind words about Katie! Thanks so much for your business! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Leslie Rodriguez
January 13, 2026
4
out of
5
rating by Leslie Rodriguez
"Katie was such great help when asking about my mom and dads insurance policy. She was very thorough, sweet and when I had questions she would take her time explaining."
We responded:
"Thank you for your review, Leslie! I love hearing such nice things about Katie. She's a great teammate as well! Please call, text or email any time we can be of service or pop in if you prefer. We are here for you, your friends and your family! Thanks so much for your business! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Deborah McDaniel
January 8, 2026
5
out of
5
rating by Deborah McDaniel
"Came to them looking for an agency I felt would answer my questions and address my concerns. I have MANY policies. Duane sat down with me and went through each policy, so we knew I had the coverage I needed."
We responded:
"Thanks so much for your very kind words, Deborah! Your business is important to me and my team. Making sure that you have all the coverage you need and nothing that you don't need is an important part of our job. We also like to make sure you have all the discounts. AND if you have a claim, we are here to help ensure that everything goes right. I appreciate your confidence in me and my team. We will continue to work hard to earn it, and I promise to never take that for granted. Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Valon Figluizzi
January 8, 2026
5
out of
5
rating by Valon Figluizzi
"Its a great place the employees are all very helpful. My insurance lady "mrs katie Thompson" is absolutely Amazing all of my insurance needs are met."
We responded:
"Thank you, Valon. Your review means the world to me. We are proud to serve you! Please reach out any time we can be of service. We are here for you! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Rick Kenney
January 7, 2026
5
out of
5
rating by Rick Kenney
"We went to the Hartness office because we were unhappy with our previous State Farm representative. Our agent, Katie Johnson was responsive thoughtful and quick to respond."
We responded:
"Thanks so much for your kind review, Rick. It's our great pleasure serving you and your family. I love seeing Katie's name in your review. She is one of my newer agents and is doing a great job! I'm very proud of her! Please reach out any time we can be of service. We've got your back! Regards, Duane Hartness, agent State Farm Insurance Companies Offering Good, Old Fashioned Customer Service (706) 776-2246"
Anita Compton
January 2, 2026
5
out of
5
rating by Anita Compton
"Thank you so much Katie for taking the time to go over all my policies with me today. You were able to guide me in making some positive changes in them."
We responded:
"Hi Anita, Thanks so much for your business and thank YOU for your very kind words about Katie. I'm very proud of her and your words make us both feel terrific. Please continue to reach out any time we can be of service. We've got your back! Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Ann Crisp
December 29, 2025
5
out of
5
rating by Ann Crisp
"Highly recommend Duane Hartness and his team! You will not be disappointed! They have been taking care of all our insurance needs for over 20 years. If we encounter a problem, Duane always reaches out and offers to help. Recently, I spoke with Laverne concerning my recent accident. As always, she promptly provided the help I needed and took care of everything……dealing with my totaled vehicle and the insurance I needed for my new car. She is professional, knowledgeable and caring. It was such a comfort to be able to rely on her expertise to guide me through this process. She is a perfect example of “service with a smile”. A pleasure to work with!"
We responded:
"Thank you, Ann - for your business and very kind review. My team and I just love serving you. Thanks as well for your words about LaVerne. I'm proud of her and especially proud to read about how she took care of you! Thanks again for your business. Merry Christmas and a Happy New Year to you and yours! Regards, Duane Hartness, agent State Farm Insurance Companies 706-776-2246"
claudia valencia
December 26, 2025
5
out of
5
rating by claudia valencia
"Like a good neighbor, they actually are there! I've been with State Farm for many years now & the experience has always been incredible. Having a local agent makes a huge difference. Whenever I have a question about my coverage or adding a new vehicle, I can just call or text a real person who knows my history. It's personalized service you just don't get anywhere. Highly recommend, if you value relationships and reliability."
We responded:
"Thanks so much for this wonderful review, Claudia. It's our pleasure to serve you and we sure do appreciate your generous feedback. We are here for all of your insurance needs. We've got your back and especially if you have a claim. Thank you for choosing us and thank you for your review! Regards, Duane Hartness, agent State Farm Insurance Companies (706) 776-2246"
Mark Harris
December 24, 2025
1
out of
5
rating by Mark Harris
"Went shopping for new home owners insurance. Got a great quote from this company, then they couldn't deliver so they reapplied and went up on it. I continued to do business with them and then it returned from the underwriters at almost twice what the first quote was. Had a good price on the auto insurance. They baited me away from my original company and then didn't even come close to my original company. Original company now says I have to be with a different company for 6 months before they will give me another quote so I had to find a different company. Looks like a bait and switch."
We responded:
"Hi Mark, Thank you for taking the time to share your experience. I’m truly sorry for the frustration this situation caused. I reviewed your case with my agent and unfortunately the underwriting decision is not under our local control after we submit an application. While we always strive to set clear expectations, I understand this outcome is disappointing. Please know that bait-and-switch tactics are never our intent. Our goal is—and always has been—to provide good, old-fashioned customer service, and I regret that we came up well short in your case. Thank you again for your feedback. It helps us improve. Regards, Duane Hartness, Agent State Farm Insurance Companies 📞 (706) 776-2246"
Chelsea Powell
December 19, 2025
5
out of
5
rating by Chelsea Powell
"Caleb provided outstanding customer service during a very stressful situation. He took the time to thoroughly review my account, clearly explain everything, and even reached out to underwriting to double-check so I could have peace of mind. He was patient, professional, and truly went above and beyond to make sure I was taken care of. Because of his help, I felt reassured and confident that everything was handled correctly. State Farm is lucky to have someone like him."
We responded:
"Thank you, Chelsea! Thank you for your review and thank you for your business. I'm truly delighted to read these words about Caleb - my newest agent. He's a fine young man that I carefully selected from an enormous pool of applicants. He was raised right and has tremendous instincts and great customer service. Our goal is to always provide Good, Old Fashioned Customer Service. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Alan Suttles
December 18, 2025
5
out of
5
rating by Alan Suttles
"Great service. He took a lot of time to explain the answers to my question when I needed him to."
We responded:
"Thanks so much for your tremendous review, Alan. You've been a customer for many, many years and it's our pleasure serving you. And as well, thanks so much for your kind words about Caleb - I'm very proud of him! Merry Christmas! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Rita Smith
December 16, 2025
5
out of
5
rating by Rita Smith
"I have use State Farm for many years. This office has always been friendly and professional. I often receive emails just checking in and not just to sell me something. They are a five star company."
We responded:
"Hi Rita, Thank you for your review. We’re thrilled to know you had a positive experience with us. We consider you a 5-star customer! Our goal is to always provide Good, Old Fashioned Customer Service. I hope you felt it. Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"
Darlene McLamb-Hagwood
December 16, 2025
5
out of
5
rating by Darlene McLamb-Hagwood
"Duane and his office personnel have always provided us with answers to our questions, and met all our insurance needs for years. I've been with State farm for 20-25 years or so and don't plan to change."
We responded:
"Thank you, Darlene for this wonderful 5 star review. My team and I love taking care of your insurance needs. You are a pleasure to work with!"
Gary Evans
December 3, 2025
5
out of
5
rating by Gary Evans
"Always responsive and professional office staff, with a smile!"
We responded:
"Thank you, Gary. Thank you for your 5-star review and thank you for your business! Have a great day! Regards, Duane Hartness, agent State Farm Insurance Cos. 706.776.2246"